Cancellations & refunds
Last updated 21 October 2026
Every order is baked fresh the moment it comes in, so orders can't be cancelled or refunded once they're placed.
Cancellations
Once your payment goes through, your order goes straight to our kitchen. We can't cancel it or change it after that, so please check your items, pickup or delivery time, and address before you pay.
Refunds
We don't offer refunds on orders, including for a change of mind.
If something isn't right with your order (an item is missing, damaged, or not what you ordered), message us on WhatsApp or email bakebarhyd@gmail.com with your order number and a photo, ideally on the same day. We'll look into it and make it up to you with a discount coupon for your next order.
When we do refund
You'll get a full refund to your original payment method if:
- we cancel your order, for example because we can't make or deliver it, or
- you were charged but no order was placed, or you were charged twice for the same order.
Refunds are processed through Razorpay and usually reach your account within 5–7 working days, depending on your bank.
Questions
Bake Bar LLP, Nandi Hills, Road No. 51, Jubilee Hills, Hyderabad. See all the ways to reach us on our contact page.